Shashikant Jha

Shashikant Jha

Technical Proficiency

Languages

Python

Javascript

Tools

Docker

Git

MongoDB

Frameworks

Flask

NodeJS

Dialogflow

Angular

Conversation Design

Voiceflow

Work Experience

Quantiphi

Working as a lead conversational consultant since November 15th, 2021

Mindtree

Chatbot and Voicebot - Fortune 500 Insurance org

Conceptualized and implemented web-based chatbots and IVR based voicebots
End-to-end development of all bot modules and handled integration with speech service
Enabled transactional capability on bots
Ensured that bots are performing at a high accuracy level of 70%
Optimized the conversation design to achieve 30% containment
Reduced the call volume on the client's contact center reps
Optimized the speech services for better STT accuracy

Bot Support Framework - Fortune 500 Insurance org

Conceptualized and prototyped machine learning based framework for bots
Supervised and mentored a 6 membered team to implement the bot support framework
Brought about an automation of 50% in the continuous train - test cycle
Led the team in the development of the framework and in discussions with stakeholders

Intelligent Automation - Fortune 500 Insurance org

Automated testing of bots resulting in reduction of 1000 man-hours annually
Built the testing framework both as UI based tool as well as Git enabled pipeline
Innovated the testing procedure to highlight intent performance
Brought the concept of churn in testing to highlight the performance of intents before and after training
Enabled both NLP testing as well as conversation testing
Enabled smoke, amplified and scaled NLP testing as part of best practices

Conversational IVR SME

Led development of conversational IVR and Dialogflow CoE
Built multiple accelerators to bring about a significant reduction in development and testing cycles
Mentored junior developers on Dialogflow framework
Suggested and implemented DevOps and best practices for Dialogflow

Education

College of Engineering, Bhubaneswar

Projects

Automated Testing Framework

Regression automation and unit testing
Create new test scripts on the fly
Conversation testing ability
Cost savings upto 1000 man hours per annum

Changelog Pipeline Tool

A Git based pipeline tool
Integrates seamlessly with Dialogflow
Does a version comparison between two different versions of bot
Outputs a report highlighting all the changes made - intent wise and entity wise
Cost savings upto 250 hours per release

Synthetic Data Generator

Data generation in an automated fashion
Close to 500K data per intent
Can be seamlessly integrated into dev/test pipelines
Cost savings upto 250 hours per release

Awards and Publications

Awards

Outstanding Performer - 2017-2018

Outstanding Performer - 2018-2019

Outstanding Performer - 2019-2020

Bronze Pillar - 2018-2019

Whitepapers

Conversational IVR - Comprehending the stumbling blocks

Conversational IVR - The journey towards elegance

Conversational IVR - Looking beyond the abyss

Articles

Business Readiness for Conversational AI

The AI Ecosystem

50-50 model for conversational solutions

NLP Optimization for chatbots

Chatbot Application LifeCycle